Our Story

As a division of Orbit we’ve been supporting housing organisations, local authorities and public sector organisations through the provision of professional services for over a decade. During that period we have seen a significant change in the needs and wants of organisations when looking to engage professional corporate services.

We focus on what matters most to our customers. Especially as we use our services every day; Orbit is supported by the same services that we offer to our Service Matters customers. Our trusted advisors live the experience of our customers.

Historically, professional services were designed without the customer in mind. Professional service firms were sending graduates without industry experience to hit the ground running; these organisations did not have to live with the results of their solutions on a daily basis.

We designed Service Matters for the commercially minded professional; those who want to access experienced trusted advisors offering proven solutions, best practice and more. We’ve made it simple to access the professionals who generate results, are at the top of their game and are customer focussed.

What’s more, as part of the values based Orbit we reinvest any generated profit in our purpose of Building Communities. How’s that for a social return on investment? Together we can work to improve the social, economic and environmental prospects of people and communities.

Our Values

Honesty, respect, excellence, innovation and partnership are the core values that drive everything we do at Service Matters.

We find solutions to complex problems; we offer services that are focused on results and we ensure doing business with us is simple and straightforward.

We know that focussing on the customer and paying meticulous attention to detail builds trust – and truly delights our customers.

Our People

We’re the alternative choice in the field of professional services; growing significantly for a number of years. It’s because our people offer innovated proven solutions that deliver for our customers.

We’re rated above and beyond benchmarks for customer satisfaction; because our people listen and are passionate about contributing to our customers’ success.

We attract the best talent who share our values, share our passion for making a difference and live to learn and improve.

Meet the Service Matters team