ISOS was looking to introduce lean thinking into the organisation and were looking to not just test the methodology and training a group of internal facilitators but to deliver measurable savings.
Generated £9,877 cashable savings in the first 12 weeks, making the review cost neutral
Reduction in average re let times between 14% & 56% depending on the service area & locality
Increased staff engagement and cross team working between housing and maintenance teams
Trained 3 facilitators now able to facilitate future service reviews in house
What we did
We facilitated a lean review of ISOS’s end to end Allocations, Lettings and Voids process engaging frontline staff through a series of participative and engaging workshops using Lean tools and techniques to identify a future state process. Managers were also involved through the process to gain buy in and the implementation plan from the review is being delivered by a small team led by a senior manager.
In their own words...
“Service Matters flexible approach not only ensured that frontline staff were fully engaged during the process but have continued to be motivated to implement the improvements after the review completed”
“We now have a team of trained internal facilitators who have the confidence to take forward our programme of service reviews”