[Webinar Recording] 10 Reasons to Create a Process Map

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Watch a recording of the latest Service Matters webinar “10 reasons for housing professionals to create a process map”.

You can pause, stop and rewind the webinar to learn at your own pace. Alternatively, you can always check back soon as we are planning more free and live webinars.

Head of Business Development and Improvement Elly Hoult outlined how business improvement and Lean techniques can help social landlords to deliver cost savings and improve customer satisfaction.

Believe it or not, the humble process map is the most effective way to capture a complete picture of a process, as it actually is. It will help you to provide a good service that meets customer needs and enable you to identify the source and types of waste, which can then be eliminated to deliver cost savings and value for money.

Access the "10 reasons for housing professionals to create a process map" webinar recording.