Privacy Policy

Privacy Policy

1. Who is responsible for my information?

Orbit Group Ltd (the “Data Controller”) is responsible for the collection, processing, storage and safe keeping of any information you provide on this website and the information you provide will be managed in accordance with relevant legislation (e.g. Data Protection, Human Rights Act etc).

2. What information do we collect about you?

As part of delivering our service information we collect and process will be to enable us to respond to your enquiry/interest in our service. This information is collected using cookies.

3. How will we use the information about you?

We will use your information to respond to your interest in our services, respond to any equiries and to keep you updated with the latest news (marketing) and products/services.

4. Who we may share your information with?

Information will be used within the Data Controller’s organisation to promote other products the Group offers and/or to keep you updated with the latest news. We will not sell your information to any third parties nor will we share your information except where we are required to by law.

5. Marketing

Your information will be used for marketing purposes or will it be shared with third parties (commissioned by ServiceMatters and/or Orbit Group Ltd) for marketing purposes.

6. Access to your personal information and correction

6.1 Access to your personal information

You have the right under s7 of the Data Protection Act, to request access to the personal information we hold about you. If you would like to know what we hold about you will need to request this in writing (details below)

6.2 Correction to your personal information

We make every effort to ensure that the information we hold about you is accurate and up-to-date. You may ask us to either to correct or remove information you think is inaccurate. You can do this in writing to the Information Governance Specialist at

7. Cookies

Cookies are text files placed on your computer by websites you visit. These are widely used to enable the websites to work properly (e.g. ensuring that the right personal information collected is attached to the individual who submitted it) when collecting information that you have provided to the Data Controller.

You may delete and block cookies if you wish from this site, however, please be aware that this could affect the functioning of this website. If you would like further information relating to cookies and what they do and how to delete them, please visit or

8. Links to other websites

This Privacy Policy only applies to this website (ServiceMatters), so if you link to other websites, you should read their Privacy / Cookie Policies.

9. Changes to our Privacy Policy

We regular review our Privacy & Cookie Policy and any updates will appear on this webpage. This Privacy Policy was last updated on Friday 22nd June 2012.

10. How to contact us

Please contact us should you have any questions relating to either your personal information we hold on you or this Privacy & Cookie policy, please contact