Customer Service

Customer Service Centre

Digital contact centre solutions for housing

The digital revolution is no longer news for the housing sector.

The housing customer has changed rapidly over the previous decade and expectations have long since moved on from the days of waiting in line at the housing office to pay rent and report repairs.

Your customers expect 24/7 access to information and the ability to complete transactions online, including from their mobile devices. That's why we have created a sector leading digital contact centre model; ensuring your customer service needs are met smoothly and efficiently at every step - and delivering you resource efficiencies.

Whether you need to reduce your operating cost or offer a 24/7 service for your vulnerable customers we have solutions to help you to achieve your goals.

Our team brings a wealth of experience gained in the housing, banking and retails sectors to offer a proven model that incorporates:

  • Calls
  • Web chat
  • Social media
  • Email
  • Transactions
  • Instant feedback

Meet the team

  • Colette Flattery

    Colette Flattery

    Colette has extensive experience of senior…

    find out more

Contact us about Customer Service